Shipping policy

At Baby Sebi, we want your little one's essentials to reach you safely and conveniently. Please review our shipping and delivery terms before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment or order confirmation.

Processing times may be longer during sales, holidays, high-demand periods, or unforeseen operational delays.

Orders placed on Sundays or public holidays may be processed on the next business day.

2. Delivery Timelines

Estimated delivery times depend on your location, courier availability, and the shipping service selected.

  • Metro cities: Approximately 3–7 business days.

  • Other serviceable locations: Approximately 5–10 business days.

  • Remote locations: Delivery may take additional time.

These are estimates, not guaranteed delivery dates. Actual timelines may vary.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any free-shipping offers will be subject to the terms specified in the relevant promotion.

4. Tracking Your Order

Once your order is dispatched, we may provide tracking details through email, SMS, WhatsApp, or another available communication channel.

You can use these details to check your shipment's progress.

5. Incorrect Address or Contact Details

Please ensure that your shipping address, PIN code, and contact number are accurate before placing your order.

Baby Sebi may not be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer. If you notice an error, contact us as soon as possible. Changes may not be possible once an order has been dispatched.

6. Delayed or Undelivered Orders

Delivery may be affected by weather, courier disruptions, public holidays, remote-area restrictions, or other circumstances beyond our control.

If your order is delayed or the tracking status has not changed for an extended period, contact our support team for assistance.

7. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product, contact us promptly with your order number, photographs of the item, and photographs of the packaging where possible.

We will review the issue in accordance with our Return and Refund Policy and applicable law.