Refund policy

At Baby Sebi, we want you to feel confident shopping for your little ones. If there is an issue with your order, please review the following policy.

1. Return Eligibility

Return or exchange requests may be accepted for products that are defective, damaged, incorrect, or otherwise eligible under the terms applicable to your purchase.

To help us assess your request:

  • Contact us within 7 days of delivery.

  • Provide your order number and a description of the issue.

  • Share clear photographs or videos of the product and packaging when relevant.

  • Keep the product, tags, labels, and original packaging until your request is reviewed.

Products must meet the applicable return conditions. Any hygiene-related restrictions will be communicated clearly and applied in accordance with applicable law.

2. Items That May Not Be Eligible

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, the following may be excluded from return or exchange:

  • Products marked as final sale or non-returnable before purchase.

  • Items damaged through misuse, improper washing, or ordinary wear after delivery.

  • Products returned without the required order details or in a condition that does not meet the stated return requirements.

Nothing in this policy limits any rights you may have under applicable law.

3. How to Request a Return or Exchange

  1. Contact us at [Your support email] or [Your WhatsApp number].

  2. Share your order number and the reason for the request.

  3. Provide photographs or other information requested for verification.

  4. Wait for our instructions before shipping an item back.

Please do not send products to an address that has not been confirmed by our support team.

4. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will generally be initiated within 5–10 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Where possible, refunds will be made to the original payment method. Any legally required refund will be processed in accordance with applicable law.

5. Exchanges

Exchanges are subject to product availability. If the requested size, colour, or item is unavailable, we may offer an alternative resolution, such as a refund, where appropriate.

Please contact us before sending an item for exchange.

6. Return Shipping Costs

If the product is defective, damaged, or incorrectly supplied, we will advise you on the appropriate return or replacement arrangements.

For other eligible returns or exchanges, responsibility for shipping costs will be communicated before the return is arranged.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been packed or dispatched.

If a cancellation is accepted and payment has already been collected, any applicable refund will be processed in accordance with this policy and applicable law.

8. Missing, Damaged or Incorrect Items

Please contact us promptly if your order is incomplete or you receive the wrong or a damaged item. Include your order number and supporting photographs so we can investigate.